Valet trash questions, answered

Valet trash (doorstep trash collection) is an apartment amenity where residents set a bagged-trash container outside their door during an evening window, and uniformed porters collect it and carry it to the community's dumpster or compactor. Residents stop hauling bags across the parking lot, and breezeways and corrals stay cleaner.

Per unit, per month, billed on all units at the community. The rate depends on unit count, nights per week and how spread out the buildings are. Most communities pass a monthly valet fee to residents that is higher than the service rate, so the amenity adds to net operating income. We put the full math in your written proposal.

Typically 12 to 24 months, renewing automatically, with the missed-night service credit written in. Bulk pickup and trash-out rates are written into the same agreement.

You receive a service credit, written into every agreement. Every route also has a trained backup porter, and the owner is on call — so a missed night is the exception we plan hardest against.

Yes. Furniture, mattresses and move-out trash-outs are handled by our own trucks and crews — not passed to a referral partner.

We photograph it, note the unit and include it in your morning report. Your office applies your community rules; we give you the evidence. Photos show the container and door, never residents.

Yes. Doorstep containers and resident flyers are delivered before your first night.

We carry $1M per occurrence / $2M aggregate general liability and will name your community and management company as additional insured on the certificate. Porters are background-checked W-2 employees — never 1099 contractors. Certificates of insurance are sent before your first night.

Most communities launch within about 7 days of a signed agreement: walkthrough, proposal within 48 hours, then containers, resident notices and a trained crew.

We plan the switch around your current agreement's end date and notice terms, prepare resident notices and containers in advance, and start the night after your current service ends — with a supervisor on site.

Trash Chief is a trade name of Bull Run Hauling LLC, a family-owned Virginia company. Your agreement, certificate of insurance, W-9 and invoices all carry that legal name. One company, one phone number, one invoice.